In life, if you aren’t regularly wrong or at least unsure, you aren’t doing new things; you aren’t exploring and learning.
In school they teach you that everything has 1 right answer, and if you don’t get that right answer you’re wrong, and wrong is bad. Wrong is worth zero points, and zero points makes you fail your test, fail your paper, fail your class.
But what I’ve noticed is, the older I get the more easily I get used to being wrong, and it doesn’t mean it’s the end, sometimes it’s just a hiccup as you continue your journey.
When young, most people’s self-worth is tied to seeing themselves be right/wrong, succeed/fail. When they get older, they often find they can separate self-worth from success/failure.
For many people, when they are young they’re easily embarrassed, and embarrassment feels bad, and so they try to avoid it. When older, they realize embarrassment can be funny, or at least non-painful, and that everyone around you has been there; so it’s not so embarrassing to be embarrassed.
If you can practice being OK with being wrong, the world opens up to you. You can learn anything, by starting at the beginning, being wrong a lot, and learning it that way – then you’re right, on something totally new, maybe that other people around you never learned.
If you can be OK with being wrong from time to time, you have an ocean of new success in your future. You can learn the things rich people think about, and how they do what they do – and choose to do a portion of that, if you want, for your own success.
If you can be OK with being wrong, other people can’t control you by making you wrong. Because you’re wrong, and it’s OK. You don’t get angry. You don’t lose control of your emotions and thoughts. You can’t be steered or goaded into different directions of action/thought/feeling/decision.
Schools should stop teaching that there’s only one right answer. Wrong is not failure, it can actually be a step on the path to success. Those who are the most successful have made way more “mistakes” than those who aren’t. It’s really true.
If you ever feel like maybe you’re crazy, and are worried about that, I’d like to relieve your mind a little bit.
The world around us is crazy. Observe it carefully, and you can’t help but come to that conclusion – crazy. Almost nothing works right around here. So many things are arranged in a less-than-optimal fashion, so much senseless waste, wars between people who are all very good people, it’s ultimately needless, and yet, there it is.
The question is, how well are you able to navigate the Crazy? Can you keep standing up, when being pummeled by Crazy from all sides? Are you able to sleep at night? Resilience and calmness can seem impossible at times; and yet, those are some of the greatest things you can strive for, in Crazy circumstances.
My latest “crazy” experience
My latest “crazy” experience was somewhat off the charts this past week.
My wife and I bought a property to fix and sell in the middle of last year, and it took a lot longer and cost more money (of course) than we originally expected. It took so much work – but we finally finished everything around September, and put the property on the market. And it didn’t sell until this month, January. Which was annoying, but OK. We still made money on the deal. But the first step when receiving the money was to pay back the loans for the purchase of the property.
Earlier this week I had to wire transfer US$120K from our normal bank to the “other” bank, the one that loaned us the money. Over there we have a checking account we never use, and the loan account. I called that bank to get the wire instructions – because I didn’t want to carry a cashier’s check for such a large sum between banks; it didn’t feel right to me. I wanted to do the transfer quickly, electronically. What I didn’t realize was that when the bank said “wire it to your checking account,” they meant because the checking account has a different account number than the loan number. I thought they were the same number (I didn’t know).
So I went in to the closest retail outlet of my normal bank during my lunch break. This branch happens to be inside a grocery store. I told the manager I wanted to initiate a wire transfer. “Oh you can’t do that here” was the response I got, which confused me. “Our branch is closing down, you’ll need to do that at a stand-alone branch.” I asked, “when are you closing?” to which the manager replied, “not until the end of March.”
I just stood there for a good moment, pondering this. It sounded kind of crazy, I have to admit. “You can’t send wires, even though you’re still a fully operating bank branch, and you’re not closing for 3 more months?” I asked. “Well, yea, we were supposed to close in 2 weeks, but the central office extended us until end of March.” …But didn’t grant you the ability to send wires, when you clearly have customers that need to send them. Alrighty, then.
So, on to a stand-alone branch. A quick google-search as I hopped in the car; I drove about 5 miles to a branch I hadn’t used before, because I knew it was near the restaurant I wanted to eat lunch at. Now it was 15 minutes after noon, and I was starting to get hungry. Every branch is equal to every other branch, right? I should be able to wire money from one that I’ve never been to.
I went inside and asked to send a wire transfer. They ushered me quickly into an office to fill out the paperwork, which I did; and they said they’d send the wire right away. “The money should be there within an hour, if you check your other bank’s account after work you’ll see it went through.” Happy with myself, I left and went to lunch; then I drove back to work.
After 5PM when I got off work, I checked the other bank’s account online – no money had arrived. I started to get worried. Something’s wrong! Don’t panic…. failed wires usually get sent back to the originating bank, right? So I logged into my normal bank account where the money came from – and, no money there either.
I immediately drove to the bank with the loan, and sat down with a more senior employee and told them my issue. “Yea, I don’t see the money has arrived yet, what account and ABA did you send it to?” I told him the details. “Oh, you gave them your loan number, you can’t do that. Wires cannot go directly to loans. They must go to a checking account.” My stomach sunk down a bit, inside of me.
Oh no. That’s my fault then, I didn’t know that. I wanted to make a loan payment of $120K, but apparently I’m supposed to transfer it to the checking account, then pay the loan from there! My bad. “OK, what do I do now?” “You have to go back to the originating bank and have them re-send the wire to the checking account.”
“But I logged in online and checked my account, the money didn’t go back to them either.” “Well, the money is not at our end. The wire would have failed, and the money would go back to the originating bank. Check in the morning, their online systems will probably update over night.”
Sigh. It’s now 5:50PM. The other bank is closed for the day. I could not find any branch that would still be open beyond 6PM, within a distance that I could get there in time. So I guess I’m done for the day. That sinking, out-of-control feeling was getting stronger.
I think you can imagine what was about to come next.
Realization and Personal Challenge
I needed to go home and prepare dinner, and eat it; without feeling sick to my stomach that $120K of cash is missing now. I needed to get some sleep, and not stay up worrying all night long. I needed to not stay up drinking all night, because I have to work in the morning! The money is gone from every bank account that I control, and I can’t do anything about it until tomorrow. $120K is a LOT of money!
In that moment of realization, while driving home, of what the next 12 hours were going to be like, it hit me – this is a test. This is a test to see if I can be relaxed and calm and keep my cool, despite a powerful wave of fear welling up, brimming on the edge of my mind, ready to take over my brain. It’s happened before – that out-of-control, can’t eat anything, sleepless-night syndrome. I think it happens to everyone at one time or another. I just didn’t want it to happen to me, despite the circumstances.
When you think about it, this is one of those situations where I literally CANNOT do anything about it until tomorrow. So I knew there was absolutely no reason for me to be waylaid by fear and anxiety. Put it aside until you can do something about it. I should save all my fear and anxiety until tomorrow, it’s only needed after I’ve taken every step possible and the money is still missing. …That can’t actually happen, right?!?
I feel like this is a perfect test for me. So much of my life has been wrapped up in unreasonable fear and self-doubt, early on in my life, and I’ve overcome so much of that, it hardly comes up anymore. A couple decades ago, if I “lost” $1000, I would feel a tremendous amount of fear and hatred and anger; but I’ve come a long way in recent years in being able to manage my life activities and keep myself calm in the face of Crazy events, so many times. Now, 120 times that amount of money was “lost”! It’s almost unfathomable to think about.
But I managed to do it! I didn’t blurt out the horrible events of the day when my wife got home an hour after me. I spent my time preparing the meal that I had so carefully planned out, I bought many different types of foods that you can eat with chopsticks, so we could both practice using chopsticks, something we’ve wanted to get better at this year. I designed and printed out an amusing “Chef Paulio Menu” for the 5-course meal I had planned, and put it on the dinner table. It was meant to be a bit of a joke from a very fancy dinner we had one time that was very expensive and took almost 2 hours to eat all the courses. The 5-course meal I was planning consisted of: celery with cream cheese (cut into bite-size pieces), salad with raw mushroom slices (to be dipped in ranch dressing), egg drop soup (super easy to make, and delicious – look up a recipe on the Internet; not a chopstick item, I know, but good nonetheless), a ribeye steak that I spiced up, cooked, and cut into bite-sized squares; and lastly, for dessert – raspberries that I rolled in sugar and arranged nicely on a flat plate.
So you can see, life had an opportunity here to ruin my special evening. This was a surprise for my wife, all she knew was I was going to make dinner; she didn’t know all of the preparation I was going through. I could easily have scrapped the whole thing and gone thru the Taco Bell drive-thru, she would have never known the difference. But I didn’t want to do that. I can choose to have a nice meal with my wife, right?
So we had a really great dinner, and talked about whatever she wanted to talk about; I managed not to think about the lost money except briefly maybe one or two times. After dinner, while we were doing the dishes, I told her what had happened with the wire-transfer, and what I was doing to fix it in the morning. I laughed it off, just one of those Crazy things – stupid banks, you know? And I’m glad I said it that way and then changed the subject, so she wouldn’t worry very much. We both try hard not to hide anything about money from the other person; I think our relationship is a lot smoother because of that, overall.
We watched a couple TV shows that night, which was nice and relaxing, as I managed to barely not think about things too much.
We went to sleep – and I successfully banished all bad thoughts and feelings from my brain all night long! I managed to keep them from grabbing on to me and torturing me, somehow.
The Next Day
The wave of bad feelings hit me when I groggily woke up the next morning at 6AM. But I still couldn’t do anything about it – banks don’t open until at least 9AM.
I got dressed and went to work – ah, work, such a nice distraction because of all the mental energy it requires. At 10AM when a number of meetings had ended, I drove immediately over to my main bank, to get them to find the money and re-send the wire. This time I went to my favorite branch where I knew the people who worked there, they’ll be able to help me I’m sure.
When I got there I explained everything to the manager. We sat down and she went to work figuring out what was going on. It turns out she could not make any changes to the wire, since she had not sent it – there are safety mechanisms within the bank to keep one employee from affecting changes to other employee’s financial activities, such as wire transfers, probably to protect against fraud. Banks have to cooperate with lots of fraud rules & regulations, more and more every year, to prevent many specific problems from happening – problems that must have actually happened, I would guess, at some point in the past. Rules and regulations help protect against bad activities, but have a nasty side-effect of preventing innocent people like me from doing what we rightly need to do.
She told me that the money had not yet arrived back at this bank. Sigh.
I got out my cell phone and called over to the destination bank. They said they would look into it and call me back as soon as they could.
My bank manager made some phone calls to find out what more she could do, but eventually told me, “once they reject the wire, it will come back to us; then you will have to go over to the branch you sent the wire from, and re-sign the paperwork there, because I’m not allowed to make any changes from here.”
I thought about my job, all the work I was going to miss today; after being here for over an hour already, I was going to have to drive about 8 miles to the other branch, sit there for an unknown amount of time waiting for the money to be “returned” to the branch, so we could do everything over again. A money-reboot. This could take all day. I’m so lucky I work for a flexible company, but now I would have to call my boss to explain I would probably be out for another few hours. I kind of snuck out at 10AM without telling anyone; which is usually OK, as long as I make up the time later on.
Before I had a chance to say goodbye to my favorite bank manager, my cell phone rang. It was the other bank manager – and, good news! They didn’t reject the wire because… the loan department did the right thing!
When the loan department saw the money wired in under a loan account number, instead of rejecting the wire like they often do, they were holding the money until they could verify with the customer (me) that I wanted to pay it towards the loan! They would be happy to reject the wire, or pay the loan, whatever I wanted. I said yes, please pay it towards the loan – and so they did. “You should see your loan balance change online by the end of the day,” the confident voice on my cell phone informed me. I was so happy, I thanked him profusely.
I told my bank’s manager the good news. That’s why the money wasn’t sent back, we both realized. They were holding it, to find out what I wanted to do.
Whew, what a relief. Eventually, the right thing happened from my point of view. The Crazy was now over. I drove back to work.
The world we live in is crazy. So, if you and I are also a little crazy, that’s not so unusual; it doesn’t make us stick out, instead we uniquely fit right in. The people around us are kind of expecting it from us, actually…. I think everyone needs to have a certain amount of “crazy” just to function in this life!
So don’t feel bad about it at all. It’s like a game: can you maintain your own emotional control, mental sanity, during the Crazy times? Because they come and go; they won’t always be here. Like waves of an ocean, they go away, and then come back again.
Actually, I think you and I fit right in.
Welcome to Crazy Town, population: everyone.
We bought two smoke detectors that boasted a 10-year-battery for our house about 2 years ago, and installed them in place of the old yellowed-plastic ones that our newly purchased home came with. This house was built in the 1980’s, but it was new to us about 2 years ago. The theory with 10-year-battery smoke detectors is: all smoke detectors really only last about 10 years, so having a 10-year battery means you never have to replace the battery – just replace the whole smoke detector around the 10 year mark. Easy, right?
Well, 2 years into owning these units, the one in our master bedroom started beeping non-stop for no reason at 2AM, the shrill piercing sound blasting us awake from a sound sleep.
I took the unit down from the wall (after fetching a chair I could stand on) and tried pressing the one and only button this thing had (labeled “test”) to turn it off, but it wouldn’t stop beeping. I single clicked it, double clicked it, held it in for 30 seconds, nothing would shut it up! And, there was no battery compartment to open, this was a completely sealed unit – because, of course, when you have a 10 year battery in a 10 year smoke detector, there’s no reason the owner would ever need to pull out the battery, right?
So I took the continuously screeching smoke detector in my sleep-induced state to the other end of the house, into the garage, found a hammer, and smashed it into 1000 tiny fragments with a single blow. It stopped beeping just as I felt a plastic shard zipping across my cheek at high-speed. I hit it over, and over, and over, and over, as my brain said, “you really should be wearing goggles to do this”. I paused for a couple breaths and then I hit it some more.
Then I went back inside and staggered back to bed.
The next morning, being super irritated at how dumb this product was, I went upstairs to check on the other one that I had bought at the same time. As I pulled it off the wall to look at it, it started beeping! And beeping and beeping. It would not stop.
I had to smash that one with a hammer, too, right next to the stringy electronic remains of the first one spread out over my garage floor that I hadn’t cleaned up from the similar violence a few hours earlier. I only hit this one 5 or 6 times and tossed the biggest piece into the trash can. I mentally scheduled a trip to the hardware store for noon time as I swept out the garage.
These companies don’t really understand the real purpose of the battery door – to have a way to make your alarm SHUT UP IMMEDIATELY. I am the owner, I command you to stop waking up the neighbors and scaring my cats, dog, family members, and hurting my ears, right now. Without a battery door, the second most important feature of the smoke detector is missing.
That is why I will never buy another sealed 10-year battery smoke detector again.
I figured out why it is so hard for most people to start a small business and make it successful.
It is because there are two factors working against them, not just one, based on their past training and experience – things that they have to completely change in themselves to run a successful business.
The first thing is obvious to most people, and it’s the only one they think they have to deal with (but then there’s a second, more subtle one I will explain in a moment).
The first factor working against the small business owner: when I start my small business, I am in charge, I am the decider. I get to decide what things get done, and how, for my business. What products or services my business provides, and how we’re going to produce or provide those things.
Most people get excited about it because they have an experience in the past, they know how things weren’t done right by others, and they know how things can be done better, and more correctly, without knowing any of the side-effects of their better method; or the origins of why things were being done the “wrong” way; which is fine, they’ll learn this over time; they’ll realize things they need to change over time. These aren’t big obstacles. If they can’t bring themselves to change anything, they insist on running it their way even if parts of it are not working right, then their business probably will go under. But most people do not have that problem, and are willing to be flexible largely, when obstacles occur, in finding ways around the obstacles, and changing how they achieve the ultimate goals of their business, to be successful.
You have to be flexible and become good at finding the root-reasons behind problems (especially recurring problems), and find how to solve the root of the problem, so that the problem is solved permanently. People don’t have to study the science of root-problem-solving, they often will home in on this eventually.
The big mistake people make though, almost all small businesses have this problem, and some never get past this point; is that they think that they, the owner, has to do all of the work! Now that I have defined what the work is, I know how to do the work, it’s often an area of expertise for me, probably even an area of excitement for me; because otherwise why would I have gotten in to this small business in the first place? There’s plenty of different small businesses I could have started; there was something in particular that drew me to this specific small business. It could have been past experience, past knowledge, and possibly excitement, enjoyment, fun of doing the particular work for this business.
They get stuck with the idea that they have to do the work. They quickly make this decision, which they don’t even know they’re making – because it’s just what they’ve always done! Their experience as an employee was “somebody else made all the high-level decisions in some ephemeral business I worked for, and defined what we’re going to do and how we’re going to do it; and they told me “go and do all these steps I tell you to do.” Here’s the Plan. Here’s the tasks. Oh, and how are you coming along with your tasks? Where are we at? Give me an update every week or every day. What obstacles do you have? Let’s have meetings to talk about that. Let’s write a document about that. Let’s share it with other stake holders and managers. So the person who is starting the small business knows that they are in charge of all that, and it’s probably just them (or them and their partner), and planning consists of talking about something for 10 minutes, and boom, decision is made, and you can run with it. (of course that part is a lot easier in a small business). But who’s going to do the work?
The mistake most small business people make is that they think they themselves have to do the work. I’m the business owner! It’s my responsibility! I have to be successful at this, or the entire business fails! I know how to do the work! I know better than anyone! If you want it done right, do it yourself! I love this work!
As a result, they immediately bottleneck their business and limit the success their business can have, because they themselves (or they and their partner) are a finite resource – there’s only so many hours in the day, only so much work a person can do in one week, one month, one year of time. They quickly become overworked, while not making enough money. That is an impossible situation to get out of without changing something drastic about how they think. But they don’t even know what to change, they don’t even suspect anything is wrong with what they’re doing!
The second factor working against the small business owner – the vitally important core realization, which most small business owners don’t understand because they’ve been employees all their life, is:
I’m not going to do any of the work.
My job is to set things up so that other people do all of the work.
I define what the work is, I guide it, I give training about it, and I make sure it’s happening properly.
I build a system (maybe many systems) to make sure that the right things happen and problems are corrected, missed things won’t be missed in the future, and so forth.
It’s really about guiding and shuffling, directing, rather than doing any of the actual work.
But of course, you’re a small business! So even if you hear these concepts, even if you know that this is what you need to do, it still feels impossible, and you say, “I don’t have the money to hire someone to do all this work!” Or you say: “sure there’s a big chunk of work right now, because of the contract we just signed, I could hire someone to do this, but then I have to fire them next week when it’s all done, and then hire them a week or two later with the next contract, and fire them again one week after that, because the work I have is very spotty, not consistent.
They’re thinking too small if half a day of lost work (of paying an employee for a full day, for example, and not having anything for them to do for half a day); if that is a big risk to the business, then they’re thinking too small about their business, they’re doing it wrong. They need to ramp it up to a bigger level, because here’s the thing: if you have one employee, and they don’t have any work for half a day, that’s a giant impact to the company; but if you have 10 employees and you don’t have work for 1 employee for half a day, that’s a very small glitch; that’s not so bad. 9.5 out of 10 workers working is still most of the work being accomplished. But 0.5 out of 1 workers working is a huge impact; 50% efficient.
So the business needs to ramp things up. Because if they do that, the business can make way more money. Way way way more money, for many reasons; first: you’re moving more product or providing more service to more customers – so naturally, whatever your percentage of profit is multiplied by the bigger numbers, so your profit is bigger. That’s obvious. But you also get the benefit of Economies of Scale; if you have to buy 1 roll of toilet paper, that’s a certain price. If you buy 10 rolls of toilet paper, you get a discount; less cost per roll. And if you buy 3,000 rolls of toilet paper, I guarantee you’ll get a better price per roll than buying 10 rolls at a time. In fact, you could sign a contract with a toilet paper manufacturer to deliver 500 rolls of toilet paper every week on Fridays at 2PM. Things like that. Economies of Scale gives you more profitability for your business, which can then be slightly absorbed by having a little bit of slack-time by one or two employees when it happens once in a while. The cost is covered. You have a buffer, a bit of room for error, which you didn’t have when the business was too small (3,4,5 people working the business).
So at the very beginning, yes of course, the owner (you) will probably have to do most of the work. You’ve got to get out of that phase as fast as possible. There’s a huge difference on planning & directing a business, versus doing the mundane day-to-day work on the business. You should be working on your business, not in your business. Print this out, write it down, recite it, put it on your wall where you work and re-read it every day:
You should be working on your business, not in your business.
You need to work on your business – you are the boss, you’re in charge of everything! This business will fail if you do not do the most important things in a timely manner for your business. Those things all revolve around working on your business – how the business operates, what people are supposed to do, when and how; creating the processes and plans. Being consistent, and communicating clearly, so customers know what to expect. Not just focusing on your current products, but planning future products. Not just looking at your current marketing and advertising, but your future marketing and advertising. Not focusing only on your current customers, but focusing on who your future customers are going to be. New markets, not just existing markets. Which supplies, and suppliers. What is the future? Where is it going? You are the captain at the helm of your ship. Where is the ship heading? How are you going to grow your business?
People who work on their business, eventually have to work less hours each week, not more hours, because the business starts to run itself. You know you are being successful at working on your business instead of in your business, when the profits and sales go up, but you have more time to spend with your family, doing personal things, rather than business things. The best business people experience this extra spare time as their business grows and their income increases. People with an employee-mentality associate time with money – to make more money, I have to spend more time. But being a real business owner works the opposite of that: if you’re working harder and harder over time, you’re doing something wrong.
Ask yourself this: what is my plan to double my business in the next 2 years? Think about the level of business you’re at now, and try to double it in 2 years. Maybe it will take 3 or 4 years to do that, but the plan gets created now – and the steps are taken now, to get there. You might achieve it in less than 2 years. It just depends. You’re going to grow your business starting now.
There’s many reasons why you need to plan on growing your business. One unexpected reason is: a large percentage of your current customers are going away – they will be irretrievably lost to you as customers. People move away, people switch brands, people get tired and bored and leave and go somewhere else. So what is your plan for getting many new customers, lots of new sales, just to counteract the natural loss that your business is going to go through? This loss of business is normal, and you have to account for it.
I learned this very clearly when I joined a group of business people who met weekly to do networking. I belonged to this group for 2 years, and they had roughly 28 people in the group the whole time I was there. Occasionally there would be as many as 31 people, and sometimes as few as 25 people, but it always recovered and stayed right around 28 or 29 people the whole time I was there. It was clearly in everyone’s best interest to stay with the group, to get more sales – yet there was a constant flow of people leaving. The only reason it was able to maintain its size was because we constantly invited new small business owners to visit once a month to experience our sharing of leads and referrals, people who had never been to a group like this, people like us that were trying to improve their business sales. But you know how that goes. Of the 50 people you invite, 20 of them will actually show up. And of the 20 that show up, 7 will actually sign up to join the group. And of those, 2 or 3 will actually stay for 1 year or more. Meanwhile, various other people who have already been with the group for a while decide to leave for various reasons unrelated to the group – so there is a constant flow of people leaving and coming, leaving and coming. What do you think will happen to that group if they stop inviting new people to come and join? That group will shrink and shrink and shrink, until it finally disappears. It can’t sustain itself. Your business is the same.
The concept here is very much like Treading Water. Think about it. Treading Water means you move your arms and legs in a certain pattern that you have practiced many times, to just stay where you are. Because if you ever stop moving your arms and legs, your body will sink and your head will go below the surface of the water, and you won’t be able to breathe air. You’re treading water just to keep breathing. When treading water, you’re not exercising real hard, you’re doing the minimum work it takes to maintain your minimum position in the water so that your head stays above water.
Your business needs to tread water. You have a current customer base, but people are going to leave; so you need to continually be increasing your customers to make up for at least the number who are leaving all the time.
So now – knowing that, you start thinking about other sales models. Is there a method I could use to lock people in, so that I don’t lose customers so fast? One way is to change your business from a single-purchase model to a subscription-based model. Especially if your product is a series of elements, for example, episodes of a TV show, or episodes of a Podcast – if your product is a weekly or monthly Podcast, then you shouldn’t be asking people to contribute only one time. That’s crazy. You should be asking them to contribute on an ongoing basis. Because they’re getting value from you on an ongoing basis! You’re working your butt off on an ongoing basis to provide new content! You’re producing content constantly, so the money needs to come in constantly.
Your payment model needs to match your products or services. It’s got to make sense. Software companies are figuring this out now. Look at Adobe. They specialize in an assortment of graphical and visual editing and composition software products like Photoshop, Illustrator, and so forth. They have some of the best cutting-edge products out there. There old model was: you buy it once, install it, and use it forever. But they couldn’t make as much money that way as their new model. They adopted the Cloud Computing model, where the customer subscribes to a monthly license, and has a right to use the latest version of the software, always keeping up with the newest version over time. So they get money every month, every month, every month. The software checks online for its license: did they pay this month? Oh yes, OK, I will run then. Oh they didn’t pay? OK, I won’t run, but I will remind them to renew their subscription. It’s so easy. Here’s how to do it. Your license expired on this date. Do you have your credit card ready? Here’s how you renew. I have your credit card on file, do I have your permission to renew? Here’s how much it will be, and how long the license will last. You need to click here, type this, do something to give us permission to charge you. Or, set up an automatic billing agreement – so that it automatically charges the monthly license fee, because that’s what the person agreed to up front to get access to the software. They can cancel at any time – you’re not tricking anybody, they can come and go as they please.
Make sure that you make the whole process super easy – super easy to sign up, to download and install the software, make sure it will work on every platform and style and aspect of computer/phone/device that they might potentially be using. And it’s a moving target over time – as new hardware and operating systems come out. So there will be an ongoing cost to keep the software working on all modern platforms, but luckily, the billing model brings in the money constantly to cover those costs. It’s a well thought out model that works for everyone. People need to keep up with the latest version of the software. You’re helping them do that – as they pay for the latest thing, you make sure they have access to the latest thing. All bug fixes get propagated to all customers. All new features are shared with all customers, and you make sure to brag about it to your customers, so they know the great improvements that are pushed to their system without them having to lift a finger. If they pay you every month for 10 years, you’re happy to provide them free upgrades the whole time – thank you for being such a dedicated customer to our company.
Whatever the easiest thing is, whatever the default thing is, that is what 90% of your customers are going to do. If the “default” is to not pay you, because they already paid once, then you won’t get paid each month. It will be like pulling teeth. If the default is to pay you every month because they subscribed to your services, then guess what – that is what’s going to happen every month. I’ve seen this happen in my own life. And I’m a stickler for unsubscribing to things quickly, and not letting companies cost me extra money needlessly over time.
But I needed a cloud product from Adobe for about 2 months. I ended up not canceling my subscription to that cloud product for about 6 months! So they got 4 months of free money out of me before I had the mind and sensibility to cancel it. So instead of paying $60, maybe I paid $180 total. And that seems to be fine to me, I justified it as a business expense for that particular project I was working on at the time. That was the cost for me to use that product at that time, it was a bit higher than I expected. I probably could have called and bugged them to get a partial refund, I didn’t feel like spending the time and headache to do that; I just canceled when I felt like it, and they stopped charging me at that point. I felt comfortable enough with that, that I would sign up with them again if I need that product again in the future.
Tickler File – Your Perfect Reminder System
By the way, that’s what a Tickler File is for, to remind you about stuff that you’re going to forget about, on a specific day in the future. Because you’re going to forget it. It’s human nature.
Some people use a calendar app for this, but I don’t recommend it. Because there are concepts that Tickler Files solve which no calendaring app has ever solved properly.
You can have the concept of: remind me about (this thing) roughly 1 month from today, but if I don’t act on it for a week (or two), that’s fine, but once I act on it, file it away for another month from that time. That is a super important concept.
Let’s look at an example. Let’s say you have a tickler item to back up your computer on to an external hard drive. Well, I know, there’s a lot of online backup systems on the Internet today, the truth is that you want both, a cloud backup system and a physical media backup system like a little external hard drive you can hold in your hand to back up your PC or laptop. You want both of those things. You’re likely to have to run that local backup to a hard drive manually (unless you find a way to automate that too). But if you do that, now you need to check on it monthly – which means you need a tickler item for that – so you’re going to have a tickler item no matter what.
You put a tickler item that says “1 week from today” or “1 month from today, here are the steps to do the backup”. You want to make it as easy as possible to do it right, so you don’t put it off, leave it sitting on piles of paper on your desk, to get buried and lost and forgotten. You don’t want to have any reason to avoid doing it. You write it on a full sheet of paper, and put it in your tickler file folders.
One month from now, when the tickler file brings this folder to your attention, you pull the paper out and exclaim, “what is this? Oh that’s right, I need to back up my computer! I wish I remembered how to do that! Oh, look, I wrote all the steps right here; I guess I should stop what I’m doing and quickly do these steps right here.” That’s great, that’s so important.
Then next month your tickler file brings that paper to your attention again, and you say “oh yea, backups, has it really been a month? OK, I know it’s important but I have this other thing going on right now so I will leave it on my desk and do it later.” 3 days from now you find it on your desk and say, “oh crap, I needed to do this. OK I will schedule myself to do this tomorrow. I will leave it on my desk.” So 4 days have gone by since you were scheduled to do your backups.
So, assuming you do the backups that next day, then think about this: when should the next backup date be? You don’t need to do it 1 month from when it WAS due 4 days ago. You need to do your next backup 1 month from now – 4 days later – the schedule has now slipped by 4 days. And that is OK. The damage is already done- the 4 day slip already occurred. So now you’re filing away your tickler item paper 1 month from today, so you see it at that time. The sheet of paper doesn’t say “do this on the 5th of the month,” it says “file away 1 month from today”.
Calendaring apps don’t support this concept. They support the “5th of the month” concept. Which is valuable for some types of reminders, like paying your bills – you must pay most bills by the proper day of the month or you will be charged a late fee (or worse). So slipping that schedule results in having to get back on track – a calendaring app is perfect for that. But not everything is like that. If you want to touch bases with your adviser once a month, you might use the Tickler file method of never calling them 2 weeks in a row, because you avoided calling them for 3 weeks, for example. Each time you call them, you re-file the item for “1 month from today,” and it works great.
The closer an economy comes to working like Nature’s own natural energy, the more it will thrive from fundamental principles found in nature, such as:
* self-healing (skin, flesh, plants, trees, etc.)
* cooperative living for greater accomplishments
* symbiotic or win-win relationships
* smoother expansion when the quantity of beings grows (all the people, all the plants, etc.)
* smooth contraction when the quantity of beings shrinks
* endless and limitless energy
Closed vs Open Systems
Unlike today’s closed-system monetary systems, nature operates as an open system. There is no maximum number of ducks that can be born into the world, or people, or blades of grass, or any living thing. Each duck, each person, each blade of grass is not dependent on all the others; it operates independently.
With money — there is a finite, maximum amount available; it is a closed system. For me to have more, all of the people combined must have less; there’s nothing I can do to create money, no matter how hard I try. Of course today’s economies have a government-driven entity that can inject new money into the economy (such as the Federal Reserve in the United States) which can add new dollars to the overall system and remove dollars any time they decide to. That sort of thing would be called the “single-point-of-failure” in the computer industry, where you have all your eggs in one basket; but that’s not the main problem with this system.
With energy — it is an infinite resource. There is no maximum or minimum; it is an open system. There is no central authority controlling everything from a specific location, so there is no central point of failure. There is no centrally-driven limitation.
Your body’s energy is a good example of Nature’s energy. Your body’s energy works exactly opposite to how money works today:
The more ENERGY you use up today, the MORE you will receive tomorrow.
* if you exercise your body, you will have more energy tomorrow; if you lay in bed doing nothing all day, you will have less energy tomorrow. Misuse and non-use of energy provides less in the future; right use provides more in the future.
The more MONEY you use up today, the LESS you will have tomorrow.
* if you spend a lot of it today, you will have less money tomorrow; if you spend nothing all day, you will have all of it left tomorrow.
For example, if I have 50 dollars today and don’t use any of it, I still have 50 tomorrow – the world wasn’t improved by my efforts, but I was rewarded for it – I had 50 dollars the next day – when you think about it, this is just wrong!
If I have 50 dollars today and spend all of it in the best way possible to help my fellow people spontaneously, I have no money at all the next day. This is also wrong!
It’s obvious we need a monetary system that rewards people for doing the right thing – spending their money to improve the world – rather than rewarding them for selfishness and inaction. In economics we have the concept of the “velocity of money,” which can be measured. But what about the velocity of work being done? What about important work that has no money behind it, so that work does not get done? Maybe we should focus on measuring the Velocity of Work Accomplished instead.
How could we possibly invent a new economic model that more closely replicates how Natural Energy works?
One possible system could be a voting-based system.
Because the big obstacle is this: who or what is the deciding factor on how much money you should receive tomorrow, as reward for the things you did today? It shouldn’t be you, because you are too close to the work that you did to see it clearly from a vantage point to properly judge its value. Selfish people will try to get more than the value of the work they did. Self-unsure people will tend to ask for less than the value of the work they did. The bottom line is, the person doing the work is too close to the work to accurately judge its value – it needs to be measured by persons separate from them.
This problem has been solved in various ways on certain open Internet news and blogging sites today. The creators of those sites desired something that seems impossible – a standard way of rating the quality of comments on articles written by individuals, in such a way that the “best” comments can bubble up to the top, with lesser comments following them, in descending order of “goodness”. But how can you have a standard rating system when no two people will ever agree on exactly what “good” is? It makes you think: who is our audience, so that we can accurately measure these varying degrees of “good”ness among the tens of thousands of comments written every day? Once we know who our audience is, that could change over time, so how do we monitor changes in our audience’s values and beliefs, so as to maintain maximum “good”ness as the dynamics of our audience change over time? And how do we automate all this, so that no small minority of people can monopolize the system, either accidentally or intentionally misjudging comments? If nothing else, natural human fallibility will tend to vary the comment-voting-quality over time, which will then be noticed by the people who use the system, they’ll get mad and discuss it far and wide, and the whole system will lose respect by the people as being a flawed system.
These seemingly insurmountable problems have been largely conquered in various ways on some web sites today. My favorite system is the one implemented by Slashdot, which works roughly like this:
Anyone can sign up to be a moderator. Moderators cannot be anonymous, the web site knows who you are. Once you are granted moderator status, the web site will randomly select you once in a while to moderate a set of people’s comments. You cannot moderate more than a fixed number of comments that the site determines, say, a random cross-section of 10 comments from various recent articles on the web site. You read the article, read the comment, and make a judgement about the comment: was it appropriate or inappropriate? Was it off-topic? Was it funny? Interesting? Insulting? Trolling or Flame-baiting? Was the comment related or unrelated to the article it was supposed to be commenting on?
[ Reference: http://slashdot.org/faq#meta ]
However, you may quickly discover a flaw in this system – what prevents people from incorrectly moderating comments, for their own personal biased reasons? What if someone doesn’t believe in a particular viewpoint (say, abortion) so they intentionally down-vote any comment that shows a positive-bias towards that viewpoint? What if a group of people secretly agree to always down-vote anything written by a particular person or of a particular topic that they dislike? This actually happened, and so the creators of Slashdot added this rule:
Moderators occasionally will be allowed to Meta-Moderate – that is, to moderate other people’s moderations!
A moderator can choose to vote on whether other people have done a proper job of voting, or not.
Each moderator only gets a certain number of meta-moderation “points” each time period, and the times at which they can do meta-moderation are randomly chosen. They never are allowed to vote on their own moderations (only on other people’s moderations), and they don’t get to see who the person is that they’re meta-moderating – they only see the minimum information needed to make a decision. The web site presents them with the article, one comment on the article, and the decision the moderator made about the comment — they basically just choose if the moderator made a “good decision” or “bad decision”. Voting up or down. The web site keeps track of how many down-votes a moderator receives from meta-moderation, and if they have too many, then their moderation status is revoked for a period of time!
Moderators automatically lose their limited power over others in this system, when others (without seeing who they are) separately come to the same conclusion that they are not doing the job properly.
This kind of organization does an amazing job at controlling itself, and growing and changing over time, as the people using it change and grow over time. It scales up as much as needed, if you have 100 times as many people, then there’s 100 times as many moderators – each person is only doing the same amount of work to keep the system working. It can shrink by 100 times when needed, too. It can grow and shrink by any amount. And there’s no central authority, no human emotion or frailty swaying the system as a whole.
A New Model for Money
Our world could create a new monetary system as a variation of Slashdot’s moderation and meta-moderation system.
A person does some work in their society – they fix someone’s car, mow someone’s lawn, teach something useful to a group of people who all met together with a common goal, pick up some trash in the neighborhood or grocery store parking lot, etc. Other people witness this work taking place, or at the very least, evaluate it “before” and “after” the work was done to understand the type and scope of work. Those witnesses vote on what amount of “new money” the person should receive for the work they did today, based on a set of factors that needs to be chosen. Maybe things like: was the work beneficial or detrimental? how many people were affected beneficially? to what degree were they benefited? are there long-term/recurring results from this work, or was the value only short-term? For example, picking up trash is fairly short term; more will appear within a day or two. But teaching someone how to repair a car could last the rest of their lives – especially if they turn around and teach it to other people afterwards! There can be a certain amount of passive-income, so to speak, from work actions that people take, when appropriate.
Another factor that should be considered is how much the money is going to help the person or their family. The first amount of money is the most important, since it will be used to buy food; clothing; housing; essentials. But additional amounts of money are less important to that individual or their family, once the essentials are already taken care of. So there might be a sliding scale: if you fix 1 car today, that should cover enough for food & clothing & shelter for 1 day at least. If you fix 10 cars today, that will not be 10 X the amount you would have gotten for that 1 car, because the need for money was so much greater for the first part, less-so for the following parts. Kind of a decreasing curve, like a curve approaching a limit. Maybe it would look like:
1 car repair – 1.0 units of money, enough for today only.
2 car repairs – 1.5 units of money
5 car repairs – 2.0 units of money
10 car repairs – 2.5 units of money
100 car repairs – 4 units of money
(or something like that.)
Granting other people money by way of voting about them does not subtract money from you. The money for them is “generated from nothing” and is an infinite source. The work they did has nothing to do with the work you’ve done, so the money is not interconnected in any way. Like points in a game. Where do those game-points come from? Does the game ever run out of points to hand out? No, game points are a truly virtual currency. There’s an infinite amount of money/points available; it only varies based on amount & quality of work performed.
How Contributions Work
The same kind of thing holds up for contributions – giving to others. If you give 1 money-unit to a poor person who literally has nothing, that’s super valuable to them – they can buy some food and eat today – so that was worth a LOT, and you should get rewarded 2 or 3 money-units for that service to humanity. But if you give 1 money-unit to your friend who works hard every day, maybe that’s only worth 1 money-unit that you’ll receive tomorrow. And, if you give 1 money-unit to a super rich person, that has so little value to them, you’ll only receive .05 money units for that service tomorrow. If you give no money to anybody today, you get no extra money tomorrow (for contribution-based income).
How Teaching Works
If you teach another person to do something, and they do useful work in society because of it, you should gain a small portion of passive-income from that – because they wouldn’t know it if it wasn’t for you. So now, each day you work, you receive maybe 1.1 units of money; you worked for 1.0 units, and were paid a passive-income of 0.1 units from students you taught. Maybe the percentage should go down over time, because 20 years from now they probably aren’t using as much of your knowledge as they will be 1 year from now. But you should receive some small remuneration for the rest of that person’s work-life, for it.
How Passing Away Affects Income
Married couples and families often depend on a single individual’s income, or two individual’s income for all parties involved. Because of this, it can be hard when one “bread winner” passes away. Because of that, there should be a sliding scale decreasing the money coming into that family group over time. This gives the other members time to figure out some way of generating their own work-income, rather than being hit with the financial loss all at once. For example, suppose there is a married couple where he makes 2 money units per day and she makes 2 money units per day on average, but then he suddenly passes away. The next day the widow should receive the full 4 units, with that number decreasing over time. Maybe it decreases by .5 units every 6 months or so, so that only after 2-3 years she is dependent solely on her own income. Or maybe there’s an logarithmic component to the decrease.
Satisfying Need – Supply and Demand
There are different kinds of need in the world. One type is manufacturing of parts to be assembled into larger items. If you are the only one manufacturing a certain type of spring or screw or washer in the world, and those items are in great need, you are creating a huge benefit – worth lots of money-points. If you are just one of thousands of people creating such items, or the need for those items is dwindling, that is worth less money-points. This is the equivalent to “supply-and-demand” that we know of in today’s modern economics. There has to be a way for Need to be met – increasing Need to be increasingly met, and decreasing Need to be decreasingly met.
So there needs to be some way of identifying the proper amount of money to associate with production of useful items and services, on any given scale small or large. This may end up being a “big data” problem, the science for which is just now being developed in our society with software database design and analysis for Big Data.
It would be so nice to have a Big Data search engine that people could look up things in – find out the effective value of producing certain products, or providing certain services – so that they can decide whether to go into that business or not.
Large Scale Industry, Business
With such a unique monetary system as this, how can large business ever come up with large amount of funds as initial investments to get their business going? How could a construction company begin working on a new square-mile of housing that they want to build? Since the new money in this system is basically the energy of the people, the only way to raise money like that would be to attract thousands of people to commit their time and energy towards this useful common-goal. If not enough people can be encouraged to do so, then something is wrong with the plan, because otherwise the workers and supporters would be there. Humanity is quickly reaching the point where every bit of news that is interesting to an individual is available to them, without so much interference from unrelated and uninteresting bits of news. Good projects in any category or location can be immediately known about to the masses, thanks to the Internet – increasingly so over time. Perhaps some large-scale crowd-funding systems similar to Kickstarter or GoFundMe, but more tuned towards this new economic model.
Other Economic Areas of Interest
There are so many other areas that need consideration about how a system like this would affect them, but these can be discussed over time. In the same way that electric cars (ala vehicles produced by Tesla Motors) have one-tenth of the moving parts of old-fashioned gasoline-engine cars – similarly, a new economy based on Natural energy may result in many complex economic elements to become unnecessary. Is it still important to consider import/export restrictions between countries? Would there need to be such things as stock markets, or Forex Trading, going forward? What would these systems look like, how would their transformation come about?
How To Implement a new Economic Model
It can be extremely difficult to implement any revolutionary-new monetary system, especially on a world-wide scale.
First you must convince everyone about the benefit of the new model, not just those who are in the best position to implement it. You try to understand and discuss all possible down-sides to the model, and hope you’ve thought of everything.
Then, you have to find a way to implement the new plan, by somehow shifting (as seamlessly as possible) from the current (failed) system to the new system. How do you gradually implement a new system that is completely different from the old one, and even has a variety of contradictions and conflicts with the old system?
Then, it takes lots of practice for everyone in society to become mentally and emotionally familiar with this new way of operating, with the new rules. It will take practice to stop all of our old, outdated behaviors and ways of thinking.
All of this seems like it’s too much all at once, it’s too difficult for everyone to absorb and thrive in. The only way a completely new system can be taken on and accepted by everyone is if the old system becomes so manipulated and SO PAINFUL, it’s clear to everyone that there is no alternative but complete replacement.
The amount of work to implement and follow the new system must match the amount of pain of the old system, or people just won’t be willing to try it and keep at it until they get it. Months and years later it will seem pretty easy to follow the new system, once the majority of people have overcome the possibly steep “learning curve” of the new system. The people who often seek new and changing environments and circumstances will more easily adopt a new system of money than those who largely try to avoid change in their lives. But everyone will be inspired by those around them whom they see adopting the new system. When they see the benefits and reduced detriments, they’ll want that for themselves.
For example, if you need a new car because your current car is very old and is really breaking down, and you have the money to buy a new car, but you just haven’t purchased one yet because your old one still runs and you have lots of other things to do right now. Your NEED for a new car is less than the work it takes to obtain the new car. But then, suddenly, your old car’s engine blows up or the transmission falls to pieces. Now it’s much easier to get a new car, you’re much more motivated, because you have no way to get around! Now the NEED is much greater than the work to get a new car – so you start shopping for one right away.
The length and depth of the current world-wide economic crisis will decide how different and how much of an improvement the new economy will be, when it is created and implemented. The more pain now, the better the system that can be implemented in the future. It’s sad, but true. The more painful now, the more obviously outdated and ill-fitting the current system is; the more of an overhaul it will require to get Humanity up to its next level of Finance – and greater happiness and benefit.
But, are the people in charge of the various economies today really able to feel the pain of the portion of humanity affected by that economy? They must be if they are the ones who will be replacing the old economy with a new one. If they cannot feel this, if they cannot stay connected to what Humanity is going through, they will end up being left behind, as those who directly feel the pain work together to solve the problem their own way, as it always has been throughout history. People naturally solve the problems and find ways to meet their needs and those of all the people around them.
A Natural Energy economic system encourages right behavior, to maximize the benefit to all of Humanity – to provide the most to those who really need it, to create balance across all people. Selfishness and separatism are naturally discouraged in this system, which is very good. Right behavior is encouraged, since each person’s peers are voting on their work actions and accomplishments.
Such a system will prevent the poorest-of-the-poor conditions for all people in the world. Such a system would help reduce excessive hoarding of funds; it would be very difficult to build up a large amount more money than you need for yourself and your family to live. People would not care as much about the richest-people, either, since in an open system your own money is not affected by others hoarding all they can for themselves. In a closed money system, others hoarding/controlling massive amounts of money definitely affects you.
No longer are the masses struggling to “find employment”, it’s all around them all of the time. If you can move, or even just speak, you can do work. Whatever work you do will be rewarded by peers. The reward to you is not subtracted from the peers – it is “generated out of thin air”. This will help Humanity to more easily move away from being fear-driven animals of the past, towards becoming powerful Human Beings for the future. An important accomplishment for any human being is learning the skill of not reacting blindly to waves of emotion and misdirected thoughts, but listening to all of their inputs (physical, emotional, and mental) and deciding consciously what the right thing is to do next, and doing it, despite fear-based pleadings from various internal voices.
There has never been this kind of self-healing, natural-energy-compatible monetary system on the planet before.
What would happen if a single country like Greece were to spearhead a whole new monetary system?
What level of pain are the Greek people going through now, and what level of change is required to solve the issues within this country once and for all?
Would Greece become the new world leader in modeling the next step towards happiness and success on our planet?
Perhaps the land which produced the greatest artistic Architects of the past will spawn the greatest Financial Architects of the future.